Terms of Service

1. Who you are contracting with

chassia is a service of No Names Collective PVT LTD (“we”, “us”), a company registered and operating in Sri Lanka. Our registered address is No 561, Sirimadura, Gangarama Road, Werahara, Boralasgamuwa, Sri Lanka. “You” means the business that orders the service.

2. What the service is

We build an AI assistant configured for your business and make it available on your website. The assistant answers questions from your website visitors using information you give us, and collects contact details from visitors who ask to be contacted, passing those enquiries to you. Where you ask us to, we also design and build the website the assistant runs on; a website build is quoted separately from the fees below.

The assistant identifies itself to your visitors as an AI assistant. That disclosure is part of the service and cannot be removed.

3. Prices and currency

All prices are stated and charged in Sri Lankan Rupees (LKR). The service is charged as:

• a one-time setup fee of LKR 15,000, taken in two parts: LKR 7,500 when you order and LKR 7,500 when your assistant goes live; and
• a recurring subscription of LKR 6,500 per month.

The subscription covers hosting, updates, monitoring, email support and your monthly conversation allowance. You choose that allowance when you order: 500 to 1,000 conversations a month. You get more conversations with straightforward answers, or fewer with richer ones, at the same price either way. One conversation is a single visitor chatting with your assistant, however many messages they send in it. We choose which AI model delivers the option you picked and tell you which one at setup. If you need more conversations than your allowance, ask us and we will add them.

How the allowance works. Your allowance is granted on the 1st of each month and covers that month. Unused conversations do not roll over into the next month. If you buy an extra pack of conversations, the pack is added to your balance and is used after your monthly allowance runs out; a pack expires 12 months after it is bought. We never charge you automatically for going over: when the allowance is gone the assistant stops answering and offers your visitor the contact form instead, until the next month or until you buy a pack.

Every price on this page includes taxes. Nothing is added at checkout. A website build, if you ask for one, is quoted and invoiced separately; see dev.nonames.lk or message us on WhatsApp.

We may change the monthly price. If we do, we will email you at the address on your account at least 30 days before your first charge at the new price, telling you the current price, the new price and the date it first applies. If you do not want to pay the new price, cancel before that date from your dashboard or by email and you will not be charged it.

4. Your consent to the recurring charge

The subscription is a recurring charge. When you subscribe you authorise us, and our payment provider, to charge the payment method you give us on the following basis:

• Amount: LKR 6,500 per month, or a new amount we have notified to you under section 3.
• Frequency: once a month. The first monthly charge is taken one month after your assistant goes live, on the same day of the month as your go-live day (the 28th if you went live later in the month than that), and then on that day every month. Each charge pays for the month that begins on that day.
• Duration: until you cancel. There is no minimum term and no fixed end date.

We keep a record of that authorisation for as long as the subscription runs, and we will give you a copy of it on request. We will not charge you a different amount except after a price-change notice under section 3, and we will not change the billing cycle without asking you first. After every charge we email you a receipt with a link to cancel. Each receipt shows our name and location, our website, the date, what the charge was for, the amount in Sri Lankan Rupees (LKR), the card type and its last four digits, that it is a purchase, the authorisation code and the date it was obtained, and our refund and delivery policies.

How you give it. Before you are sent to the payment page, our checkout screen restates the amount, how often it is charged, the date of the first charge, that it continues until you cancel, how a price change is notified, how to cancel and our refund position, and asks you to tick a separate box agreeing to the recurring charge. That box is separate from agreeing to these terms. We record your tick with the date and time, your IP address and browser, and the version of these terms you saw. After your first successful charge we email you a confirmation of this authorisation, showing the last four digits of the card it applies to.

Checking a card. When you keep a card on file separately from a payment, or replace your card while nothing is owed, we take a check payment of LKR 10 to confirm the card works, and refund it to you in full automatically as soon as it goes through. It is not a charge for anything. If money is owed when you replace your card, that payment confirms the new card instead and no check payment is taken.

5. Cancelling

You can cancel at any time from your dashboard or by email. In the dashboard, the Cancel subscription button ends the recurring charge without contacting anyone; by email, write to support@chassia.com from the address on your account and tell us you want to cancel. No phone call, no notice period and no cancellation fee.

What cancelling does, and when. From the moment you cancel, nothing more is charged, and the card you kept on file is deleted at our payment provider straight away. Your assistant keeps answering until the end of the month you have already paid for, which is your next charge date, and then stops. We confirm the cancellation, and that date, by email. Until you cancel, the same dashboard is where you update the card we charge. What happens to payments already taken is set out in our refunds and cancellation policy.

6. Delivery

This is a digital service. There is nothing physical to deliver, nothing is shipped, and no courier will contact you. “Delivery” means your assistant is live and answering on your website, and that you have access to it.

We aim to have your assistant live within 2 to 3 working days of the day we have both your setup fee and the answers we need about your business. If we cannot meet that window we will tell you, with a new date, before it passes. Delays caused by information we are waiting on from you extend the window by the time we wait.

7. Shipping, import and customs

None apply. The service is delivered entirely online, so there is no shipment, no import or export of goods, and no customs duty or clearance for you to deal with. The service is sold by a Sri Lanka company to businesses in Sri Lanka, and it is priced and charged in Sri Lankan Rupees (LKR) only.

8. How we secure your information

Every page of this website, of your assistant’s admin, and every request the assistant makes, is served over HTTPS using TLS version 1.2 or higher. That means the connection between your browser and our servers is encrypted, so what you send (your login, your business information, anything you type into a form) cannot be read or altered by anyone watching the network in between. Pages served over plain HTTP are redirected to HTTPS; there is no unencrypted route in.

Payments are processed securely by a Sri Lankan payment gateway over an encrypted connection. Your card details never reach us. The gateway is based in Sri Lanka, and the card itself is processed by licensed acquiring banks. You enter your card number on the provider’s secure payment page, it is transmitted there encrypted, and it is never stored on, or passed through, our systems. We keep only the record that a payment succeeded, what it was for, and the card’s scheme and last four digits. We accept Visa and Mastercard. Before you pay, the payment screen shows who you are paying (No Names Collective PVT LTD, Sri Lanka) and this security statement.

On our side, your data is held on servers in Singapore, encrypted at rest. Access to production systems is restricted to the people who operate the platform, authenticated individually and with two-factor authentication; every administrative action is logged. Each customer’s content and conversations are isolated from every other customer’s at the application layer, and that isolation is verified by an automated test suite that must pass before any change reaches production.

No system is perfect, and we will not pretend otherwise. If we become aware of a breach affecting your data we will tell you promptly and tell you what we know.

9. What we need from you

• Accurate information. The assistant answers using what you tell us. If your prices, hours or policies change, tell us: an assistant working from stale information is your risk, not ours.
• The right to use what you give us. You confirm you own, or are licensed to use, the text, images and other material you give us for your assistant and your website.
• Lawful use. You will not use the service to break the law, to mislead people, to send unsolicited marketing, or to handle categories of sensitive personal data, such as health details, financial account numbers or government identifiers, through the assistant.
• Your own account security. Keep your login credentials to yourself and tell us immediately if you think someone else has them.

10. What an AI assistant can and cannot do

The assistant produces answers from the information you give it. It is good at the questions your customers ask every day, and it is designed to say it does not know rather than to guess. It is not a lawyer, an accountant, a doctor or an engineer, and its answers are not professional advice. It cannot take payments, and it cannot change your website.

Its answers can be wrong. An AI assistant can give an answer that is inaccurate or incomplete, even when the information behind it is right. We work to keep that rare; we cannot make it impossible.

It speaks for your business. Your visitors talk to it as they would to a member of your staff, so towards your own visitors you are responsible for what your assistant tells them. Check any answer that matters before a visitor relies on it, such as prices, availability, bookings, or anything to do with safety, health or the law. Review your assistant’s conversations from time to time (you can, in full), and tell us anything you want changed. Before your assistant goes live you review it; going live is your approval of it.

Claims from your visitors. You will compensate us for the losses, claims and costs we suffer because one of your visitors makes a claim arising from information you supplied to us for your assistant or approved in it.

Provided as it is. Except as these terms state, the service is provided as it is, and we give no other promise about it, including that it will be free of errors or suit a particular purpose.

11. Your data, and our role in handling it

The business information you give us, the content of your website, and the conversations your assistant has with your visitors remain yours. We use them to run the service for you and for nothing else. We do not sell them, and we do not use them to train AI models. Our AI providers are contractually bound not to either. If you cancel, you may ask us for a copy of your data and for its deletion; the detail is in our privacy policy.

Who decides, and who processes

Your website visitors are your customers. Under the Personal Data Protection Act No. 9 of 2022, that makes you the controller of the personal data your visitors give your assistant (you decide why it is collected and what it is for), and it makes us the processor: we process that data on your documented instructions and for no purpose of our own. This section is the written instrument that governs the arrangement, and it applies for as long as we process personal data for you.

The details of the processing

• Subject-matter: the conversations your visitors have with your assistant, and the enquiries it passes to you.
• Nature and purpose: receiving your visitors’ messages, sending them to an AI model to produce your assistant’s replies, storing the conversation, and recording and delivering the contact details a visitor asks you to use. We do all of this only to run your assistant for you.
• Duration: for as long as your subscription runs, and after that only for the retention periods set out below and in the privacy policy.
• Types of personal data: what visitors type into the chat; the name, email address and telephone number a visitor chooses to give; the date and time of each message; and which of your assistants, on which website, the conversation took place with. A visitor’s IP address is used only in a scrambled, short-lived form to stop abuse, and is not stored with the conversation. For your team: the names, email addresses and roles of the people you give access to your workspace.
• Categories of data subjects: your website visitors who talk to your assistant, and the members of your team who use your workspace.

As your processor we:

• process visitor data only to run your assistant, and only as you instruct us;
• keep it confidential, and require the same of anyone we allow to handle it on our behalf;
• use the sub-processors listed below, and remain responsible to you for what they do with your data as if we had done it ourselves;
• give you at least 14 days’ notice by email before we add a new sub-processor; if you object and we cannot address your objection, you may end your subscription before the change takes effect, and we refund any part of a month you have paid for and will not receive;
• help you answer a request from one of your visitors (access, correction or deletion), and act on your instruction rather than deciding it ourselves;
• tell you without undue delay if personal data we hold for you is breached, and give you the information and help you reasonably need for any notification you must make yourself;
• let you check that we keep to this section: on reasonable notice we will answer your questions and give you the records that show it, and where those are not enough, allow an inspection at a time we agree;
• at the end of the service, return a copy of your data to you if you ask before it is deleted, and delete it on the timetable in section 12 and in the privacy policy, keeping only what the law requires us to keep.

Separately, the data you give us to open and run your account (your name, your email address, your billing details) is data we control ourselves, and our privacy policy covers it.

Who else processes it, and where

The service runs on infrastructure in Singapore, and some of the processing happens outside Sri Lanka. Naming it is the point: a transfer you were never told about is one you could not have agreed to.

For processing outside Sri Lanka, we rely on each provider’s own data-processing terms, which bind it to process your data only to provide its service to us and to keep it secure.

Rows marked “not in use today” are routes we may switch an assistant to. We list them because the disclosure is worth nothing if it only covers today, and we will tell you before we move your assistant onto one.

How long conversations are kept

A transcript is the visitor’s words, and it is deleted on a schedule rather than kept indefinitely:

• a conversation that produced no enquiry is deleted after the retention period set for your assistant: 90 days by default, and up to 365 days if you ask us for longer;
• a conversation that produced an enquiry is kept while that enquiry is open, and for 12 months after you close it;
• and in every case no longer than 24 months after the last message in it. That ceiling is ours as your processor and cannot be extended, because an enquiry nobody ever closes would otherwise keep a visitor’s words for ever.

The retention period that applies to your assistant is shown on your dashboard, so what we promise here can be checked against what we do. The enquiry itself (the name and contact details a visitor asked you to keep) is your business record and stays until you delete it.

You can ask us to delete a specific conversation, or all of them, at any time, and we do it rather than waiting for the clock. Deleting your account is a request you can make from the dashboard; it is handled by a person, and what is removed and what we are required to keep is set out in the privacy policy.

12. Availability, suspension and ending the agreement

We work to keep the service running continuously, but we do not promise it will never be unavailable. We take it down for maintenance when we have to, and we schedule that outside business hours where we can.

We may suspend the service if an invoice goes unpaid after we have asked for it, if the service is being used in a way that breaks section 9, or if we have to in order to protect the platform or other customers. Where we can, we will tell you first. We may end the agreement on 30 days’ written notice, and if we do we will refund the unused part of any subscription month you have paid for.

13. Liability

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

Subject to that, our total liability to you arising out of the service in any twelve-month period is limited to the total of the fees you paid us in that period. We are not liable for loss of profit, loss of business, loss of goodwill, or for indirect or consequential loss.

14. Changes to these terms

We may update these terms. If a change materially affects you we will email you at least 30 days before it takes effect, and you may cancel before it does. The date at the top of this page is when it was last changed.

15. Governing law

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute arising from them.

16. Contact

No Names Collective PVT LTD
No 561, Sirimadura, Gangarama Road, Werahara, Boralasgamuwa, Sri Lanka
Email: support@chassia.com
Telephone: +94 77 699 9318