Refunds, Cancellation & Delivery

1. What you are buying

chassia is a digital service, not a physical product. Nothing is posted, couriered or imported, so there is nothing to return and no return shipping to pay. What you buy is work we do to build your assistant, followed by a monthly service that keeps it running.

2. Delivery

Your assistant is delivered when it is live and answering on your website and you have access to it. We aim to have that done within 2 to 3 working days of the day we have both your setup fee and the answers we need about your business.

If we are going to miss that window we will tell you before it passes, with a new date. If we cannot deliver at all, you get the setup fee back in full (see section 5).

3. The one-time setup fee

The setup fee is LKR 7,500 when you order and LKR 7,500 when your assistant goes live, in Sri Lankan Rupees (LKR), and it is taken in two parts: the first when you order and the second when your assistant goes live. It pays for work done specifically for you: turning your answers into a working assistant and putting it live. If we never put it live, the second part is never charged.

Our position on refunding it: The setup fee is non-refundable once we start work. Monthly charges are not refunded for the current month, but you are never charged again after cancelling.

The same position is shown on the checkout screen before you pay the first part.

When we “start work”. Work starts at the moment your setup moves to Ready to build on your dashboard. That happens when your first payment has cleared and your answers have been sent to us, and it is the moment we create your draft assistant from your answers. Because pressing Submit and pay sends your answers and takes the first payment together, in practice work starts as soon as that payment clears.

4. The monthly subscription

The subscription is charged monthly in Sri Lankan Rupees (LKR) and runs until you cancel. The first monthly charge is taken one month after your assistant goes live, and each charge pays for the month that begins on the day it is taken. After every charge we email you a receipt with a link to cancel.

When you cancel, nothing more is charged from that moment, and your assistant keeps running until the end of the month you have already paid for (your next charge date), and then stops.

Your conversation allowance is not money and is not refunded. It is granted on the 1st of each month, covers that month, and does not roll over: unused conversations are not carried forward and are not credited back. An extra pack of conversations, if you buy one, is used after the monthly allowance runs out and expires 12 months after purchase; a pack is refundable only while none of it has been used.

Our position on refunding a month already paid for: The setup fee is non-refundable once we start work. Monthly charges are not refunded for the current month, but you are never charged again after cancelling. Your assistant keeps running until the end of the month you have paid for, whatever the refund position, so you do not lose the service you have already bought by cancelling early in the month.

5. If the fault is ours

The above is about changing your mind. It is not about us failing to deliver. If we do not deliver the service you paid for, whether the assistant never goes live or it stops working and we cannot put it right in reasonable time, we refund you in full for what was not delivered, without argument. If we end the agreement ourselves, we refund the unused part of any subscription month you have paid for. The same applies if you end your subscription because you object to a new sub-processor, as section 11 of our terms of service allows: we refund the part of the month you have paid for and will not receive.

6. How to cancel

From your dashboard or by email, whichever you prefer. In the dashboard, the Cancel subscription button cancels without contacting anyone. By email, write to support@chassia.com from the address on your account and say you want to cancel.

Either way, from the moment you cancel nothing more is charged and your saved card is deleted at our payment provider. Your assistant keeps answering until the end of the month you have paid for (your next charge date), and we email you to confirm the cancellation and that date.

Those are the two ways to cancel, the same two our terms of service give. There is no retention script, no phone call and no form to find, and no notice period or cancellation fee.

7. How to ask for a refund

Email support@chassia.com with your business name, the payment you are asking about and what went wrong. We will acknowledge within 2 working days and give you an answer within 10 working days. Approved refunds are returned to the original payment method. A card refund typically reaches your statement within 7–14 working days, depending on your bank, and we cannot make that part go faster.

8. If you are unhappy

Please tell us before you tell your bank. A chargeback takes weeks and locks both of us out of the conversation; an email to us usually resolves it in a day or two. If we cannot settle it between us, the governing law and jurisdiction are set out in our terms of service.

9. Contact

No Names Collective PVT LTD
No 561, Sirimadura, Gangarama Road, Werahara, Boralasgamuwa, Sri Lanka
Email: support@chassia.com
Telephone: +94 77 699 9318